Technical expertise (from the lab)

Problem solvers in the market

CUTEK® began as a problem solver in the market. We understood that wood is beautiful, however because it is a natural resource, it can have some inherent problems when using it to create lasting structures. The original CUTEK® oil formula was created to displace water from wood, giving it increased dimensional stability. We have since evolved to create a range of CUTEK® formulas that are tailored to the varying conditions found in different international climates and markets.

CUTEK® is forever anticipating change and need. If someone wants to use wood in a unique way, or in a unique setting, we want to work alongside them, troubleshooting the problem towards an inspired solution.

We have always been, and always will be, champions for the use of wood in the building industry. If you want to use it, we will help you find a way.

Chemical Lab innovation

We care about your project, no matter how big or small. If your project uses wood, we want to be a part of it.

We are forever dreaming about different ways that wood can be used in the building industry and then imagining wood protection technologies that can help make those dreams a reality. We have an extensive Research and Development program (based in Queensland, Australia), that ensures our wood protection technology is always progressive and insightful, using the best resources and know-how available, to make wood protection products that ACTUALLY WORK.

When new raw materials become available, we test them out to see what they can do. We are interested in new and exciting ways to protect wood, and we want to make sure that our products are always relevant, exceptional and in keeping with the latest in scientific advancement.

Staff with expert knowledge of the building industry

CUTEK® technical reps are all highly experienced and offer the best hands-on support in the business. Each and every one of them has worked in the lumber, or the building, industries prior to working for CUTEK®.

Whether you need technical advice regarding wood itself or specialist knowledge on wood coatings, real help is only a phone call away.

We understand the frustration customers feel when they are forced to deal with a call center when they have a serious question and need urgent advice. Our commitment is to provide real help, in real time, and help make your wood project, whatever it is, successful.

Architectural Expertise

We acknowledge that Architects are at the forefront of design, trends and change in the building industry. We want to hear your design vision, and help turn that vision into a functional building that will stand the test of time. We have staff who can help you understand the strengths and weaknesses of using wood in your design. We will then work with you to help meet your unique specification goals. Wood is a beautiful building material, and we want to champion its use in modern and exciting new ways well into the future.

Exceptional Customer Service

Exceptional customer service is a core part of our company DNA. We want to make sure that each and every customer has a good experience when using CUTEK® – from the initial research and purchase of the product(s), all the way through to your project’s completion.

Our sales reps are friendly and accessible. They know what they are talking about and are more than willing to help you out. If you need advice on color, wood species, product choice, project specification, use of the product(s), or just need help troubleshooting an issue, all of our team are ready and willing to help. We are simply a phone call away (1-833-MY-CUTEK).

CUTEK® understands that sometimes you are just not sure what product to use or what would look best on your wood. We want to help you get it right, the first time! CUTEK® has Pre-Mixed Samples so that you can make the right choice for your project and so you can know you will be happy with the end result.